Booking Policies and Aftercare
*New & Updated Policies - Effective Dec 1st 2021*
Due to the limited availability & high demand during the month of December, we have instated a change to some of our policies
Appointment Changes or Cancellations
All appointment changes and/or cancellations must be done 48 hours before your scheduled appointment time. Any changes/cancellations done less than 48 hours before may result in a fee of minimum 25$, up to full appointment price. This fee will be charged at your following appointment.
If you will be late for your appointment we ask that you please contact us immediately. Due to time and scheduling, we will only hold your spot for 10 minutes. If you do not arrive within the time held, you will be charged a late fee of a minimum of 25$, up to the full appointment price. Any later arrival is considered a no-show, resulting in your appointment slot being forfeited, and a fee of minimum 25$ will be required before you can book another appointment.
Full Lash Sets & Large Appointments & New Clients
We require a deposit on: all full lash sets, appointments totalling minimum 50$, or if you're a new client to the salon. Due to the recent increase in no shows and last minute cancellations, we've had to enforce these policies. As a small business, we have limited space, staff and availability. We ask that you book the appointment only if you're sure to come. More information will be provided to you upon booking on how to send or pay the required deposit. The deposit is non refundable and cannot be moved to a future appointment in event of cancellations.
By booking an appointment with us, this means that you agree by these policies and to abide by proper after care.
Appointments must be cancelled or rescheduled at least 48h before your appointment
Cancellations can be done by email, text, phone call or Facebook or Instagram messenger. You will receive a confirmation email that the cancellation has been processed. If you haven’t received it then please call us to confirm it was done
We reserve the right to charge you minimum $25 for the cancellation up to the full price of the cost of the appointment
Deposits may also be required before booking a future appointment
Deposits may also be required for any new clients, multiple appointments or any appointments valued over $50
Please remember that we are only able to serve a certain number of clients per day and for our space so the spot you book could have been given to another client.
We understand that emergencies can happen but a phone call/text is a minimum courtesy.
Your Lash Appointment
x Please arrive wearing no make-up or mascara. If you have make-up on, arrive at least 10 mins prior to remove
x Must have at least 40% lashes to be considered as a refill. Less than that could result in charging a surplus or the price of a full set
x Cancellations or changing an appointment must be done at least 24 hrs before your appointment. Anytime after will be considered a missed appointment and will be subjected to a $25 fee on your next appointment. We allow a one time no charge missed appointment courtesy.
x Clients who do not show for their appointments without notifying us via phone, text or email can only be booked again if they pay the no show fee before their next appointment. No show fee is 50% of the missed appointment
x Arrive at least 5 mins prior to your appointment time to ensure we give you best lashing time. If you arrive 5-15 mins after your appointment time, this will result in less lashes and your set will not look as full. We have the right to refuse your service if you arrive more than 15 mins late and a missed appointment fee of $25 can be charged
x Please disclose if you have any allergies or eye conditions in your booking notes
x Refills from another salon can result in a $10-$20 surcharge depending on the condition of the extensions
x There are no refunds as this is a service. If you are unsatisfied with the lashes, you must advise your technician within 72 hours and a complimentary fix of 15-30 mins will be given. If this occurs on more than one occasion then the client and technician will mutually agree that the client will have to find a new technician
x If you have any allergies or are unsure whether you'd be a good candidate for eyelash extensions, you may book a free consultation / patch test of 15 mins. 5-10 short lashes will be added to your natural lashes and we can do a full set if no reaction occurs after 48 hours. Please note that no refunds are also given if a client has an allergic reaction or sensitivity
Eyelash Extensions Aftercare
x Avoid hot water, steam & sweat for the first day of your lash application
x Use an oil free cleanser to remove make-up or to wash your face. We have lash safe cleansers available to purchase
x Stick with powders and non oil based make-up. Avoid using gel or kohl eyeliners as these are harder to remove from your lids
x Do not curl or wear mascara on your extensions.We cannot guarantee the extensions if mascara is applied
x Sleep on your back or on your side to avoid "smooshing" or crushing them. Do not pull, rub or tug on your extensions
x Take caution when opening an oven, blow drying your hair or being close to a BBQ as the steam/hot air can melt the lashes
x Certain medications, face creams, tanning lotions or make-up can affect your retention, please speak with your technician to go over your products if you are having retention issues
x Book your refills every 2-3 weeks
x You can also use a lash serum such as Eyenvy to keep your lashes in good condition, they are also available for purchase